New Zealand Vacation Planners

Traveling to a new country presents many new adventures and experiences - we want to help you maximise those!

However, when you are planning and booking your trip "adventures and experiences" are things you definitely don't want! We have years of experience within the New Zealand Travel Industry and for your protection are affiliated to all leading tourism and travel associations.

You can book with us and have peace of mind that you in good hands. As a bonded member of the Travel Agents Association of New Zealand (TAANZ) you are protected.

We also value your online security and when you come to make a reservation we will accept bookings via fax or via our secure server for maximum security.

Queenstown Travel and Visitor Centre Ltd is a member of the Tourism Industry Association of New Zealand TIA Code of Ethics The code requires each participant to commit to:

1. Recognise and affirm the right of the customer to courteous, prompt and honest service.
2. Maintain high standards and fair practice in all business transactions.
3. Accord customers of all cultural origin equal respect and consideration.
4. Price goods and services fairly and unambiguously in New Zealand dollars.
5. Ensure that advertising is accurate and truthful, free of any device which could create a misleading impression or otherwise be contrary to the public interest.
6. Establish and maintain procedures for the prompt handling of complaints, ensuring that all inquiries, refunds and returns of goods (where applicable) are dealt with properly and reasonably.
7. Keep proper books of account and conduct all affairs in a professional manner.
8. Uphold and observe all laws and regulations pertaining to their establishment, particularly those governing the provision and sale of goods and services.
9. Discharge all responsibilities to employees by observing all laws and awards, by giving proper training and instruction, by providing adequate working conditions, equipment and facilities and supervising standards of safety and work practice.
10. Act in an environmentally responsible way.
11. Uphold the interests and reputation of New Zealand as a quality destination for visitors and travelers, offering friendly, hospitable service.